Tag Archives: form design

Talk to Globe! Or…not.

I tried to e-mail Globe about their website today. The telecom’s sucky customer service is legendary, but I thought: hey, it’s site feedback! They’ll be glad I took the time to comment. I got this canned response:

Dear Valued Subscriber, Your feedback is important to us. To serve you better, please do one of the following: For new inquiries, kindly fill out our online form or you may copy and paste this URL to your Internet Browser . . .

My feedback consisted of four measly sentences that took less than a minute to write. It seemed like overkill to chat about it with a customer service rep, but also too much effort to transact via text. I decided to attempt contact via the online form instead. Should be easy enough, right? Continue reading Talk to Globe! Or…not.